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Service
Technician
Job
Title: Service
Technician
Revision
date: 9/18/06
Functional
Group:
Operations
Reports
To:
Service
Coordinator, Operations Team Leader and Executive VP
FLSA
Status:
Non-Exempt
SUMMARY
This position is for a
controls service technician. Concurrently this position will
strive to enable and achieve the highest possible level of
customer satisfaction on assigned service projects and service
calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential functions, as
defined under the Americans with Disabilities Act, may include the
following tasks, knowledge, skills and other characteristics. This
list of tasks is illustrative ONLY, and is not a comprehensive
listing of all functions and tasks performed by positions in this
class. It does not imply that all positions within the class
perform all of the duties listed. Other duties may be assigned, as
needed, and at the discretion of management at any time:
- Proactively
partner with external customers’ facilities staff and
Contractors to create and
improve C&C work processes, to the betterment of
Company performance as measured by Customer Satisfaction,
completion time and job profitability.
- Responds
to technical service calls. May be dispatched to remote
locations if necessary.
- Perform
call center activities to support customer call handling and
dispatching as available.
- Create
customer loyalty and satisfaction in all aspects of work.
- Requires
rotating 24/7 on-call service duties.
- Work
closely with internal customers (Service, Engineering) to
focus the Companies’ efforts to effectively complete our
construction contracts and Service contracts.
- Contribute
to build an environment based on courtesy, knowledge and
respect.
- Abide
by C & C employee policies, procedures and safety
requirements - including but not limited to those covered in
the employee handbook, during orientation, and/or in ongoing
training sessions.
Controls Service Technician – Level 1,
Job Description:
- Cross-check
field terminations and perform commissioning duties as
outlined on job documentation.
- Answer
calls from customers and help them with HVAC and Lighting
issues
- Keeps
Service Coordinator informed on the nature of work
accomplished and outstanding issues.
- Conducts
self study (reading, research and practice) to improve and
maintain technical proficiency in company's product lines.
- Able
to install low voltage cable from prints without supervision.
- Download
databases to controllers, monitor system points, and
commission RTUs and lighting controllers.
- Dial
in to jobsites and troubleshoot from remote location.
- Perform
job functions with minimal supervision.
- Communicate
effectively with the onsite personnel regarding system layout
and functionality.
- Provide
customer training on the field hardware and layout.
Controls Service Technician – Level 2, Job Description:
Highly proficient at
performing all the work of a Controls
Service Technician – Level 1 plus the following;
- Program,
commission, service and terminate most C&C DDC systems
without supervision.
- Maintains
a good working knowledge of computers.
- Provide
customer training on the installed systems.
- Understand
HVAC systems and Lighting Controls with only minimal
supervision.
- Able
to understand and develop technical solutions to highly
complex field problems with HVAC and lighting controls as well
as troubleshoot previous installations.
QUALIFICATIONS
To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill and/or ability required.
Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
System Technician Level I
- Minimum
education level of High School diploma or GED. Two-year
Associates Degree or military experience preferred.
- Four
years of experience in the controls trade as a System
Technician. .
System Technician Level II
Education and/or experience of
a System Technician Level I plus the following:
- Two
additional years of experience in the controls trade as a
System Technician.
- Experience
managing jobs to a budget.
- Experience
managing personnel.
LANGUAGE SKILLS
Ability to read, analyze, and interpret
construction related plans. Ability
to effectively communicate verbally and in writing with clients
and other contractors, all levels of internal organization, and
the general public.
COMPUTATIONAL / MATHEMATICAL SKILLS
Ability to utilize Microsoft Office
(Excel, Access, Word, Outlook).
REASONING ABILITY
Ability to anticipate and solve practical
problems, and deal with a variety of variables in situations where
only limited standardization exists. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or
schedule form. Must be able to reason interpersonally with
internal and external customers to achieve a friendly on time and
orderly job performance. Must know when to seek assistance from
other functional areas within the organization and/or higher ups.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a current driver's license.
OTHER QUALIFICATIONS
-
Formal or informal knowledge
of electricity and HVAC and the
ability to read and understand Electrical and Mechanical plans.
-
Familiarity with any major,
modern, control product; particular experience with Novar, Trend,
Innovex, Bacnet, LON or Modbus based systems would be a distinct
plus.
-
Able to track, work on, and
follow through on multiple concurrent tasks in order to achieve
proper closure and to meet deadlines.
-
Proactive time-management
skills in order to establish and maintain cooperative, effective
working relationships with customers, contractors and co-workers.
-
Must have computer software
skills, specifically in Excel (creating and entering data onto
spreadsheets), Word (correspondence and reporting), Outlook (all
email related functions), and Access or similar program.
PHYSICAL DEMANDS
The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is
frequently required to stand, sit or walk for prolonged periods of
time. Also required to talk or hear utilizing the telephone or in
person. The employee
is often required to type on a computer; to use hands to finger,
handle, or feel; to reach with hands and arms. Frequently required
to climb stairs, ladders or scale ditches on construction sites.
The employee must occasionally lift and/or move up to 100
pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this job, the
employee is exposed to normal office conditions and is
occasionally exposed to high, precarious places; fumes or airborne
particles; toxic or caustic chemicals; and outside weather
conditions when at construction sites.
The noise level in the work environment is typically
construction sites, which may result in exposure to moderate to
loud conditions. Some site visits are considered hard hat areas
and require heightened safety awareness. Frequent
extended travel using cars, and planes may be required.
COMPANY CREED
We are a small and
energetic group, fully committed to working in an exciting &
rewarding environment of mutual respect and outstanding
performance, achieved through proactive partnering with both
internal and external team members.
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