|
System
Technician
Job
Title: System Technician
Revision
date: 6/18/07
Functional Group: Operations
Reports
To: Project Coordinator
FLSA Status:
Non-Exempt
SUMMARY
This position is
responsible for field installation and commissioning of BMS and lighting control
systems and ongoing service commitments. Concurrently this position will strive
to enable and achieve the highest possible level of customer satisfaction on
assigned projects.
ESSENTIAL
DUTIES AND RESPONSIBILITIES
Essential
functions, as defined under the Americans with Disabilities Act, may include the
following tasks, knowledge, skills and other characteristics. This list of tasks
is illustrative ONLY, and is not a comprehensive listing of all functions and
tasks performed by positions in this class. It does not imply that all positions
within the class perform all of the duties listed. Other duties may be assigned,
as needed, and at the discretion of management at any time:
- Proactively
partner with external customers’ facilities staff and Contractors to
create and improve C&C work
processes, to the betterment of Company performance as measured by Customer
Satisfaction, completion time and job profitability.
- Responds
to technical service calls. May be dispatched to remote locations throughout
the
US
if necessary.
- Perform
call center activities to support customer call handling and dispatching as
available.
- Promote
C&C Service Team to potential customers to ensure revenue growth. Create
customer loyalty and satisfaction in all aspects of work.
- Requires
rotating 24/7 on-call service duties.
- Work
closely with internal customers (Service, Engineering) to focus the
Companies’ efforts to effectively complete our construction contracts.
- Contribute
to build an environment based on courtesy, knowledge and respect.
- Abide
by C & C employee policies, procedures and safety requirements -
including but not limited to those covered in the employee handbook, during
orientation, and/or in ongoing training sessions.
System
Technician – Level 1, Job Description:
- Cross-checks
field terminations and performs commissioning duties as outlined on job
documentation.
- Provides
sketches of field changes and discrepancies for engineering corrections and
drawings.
- Keeps
Project Coordinator informed on the nature of work accomplished and
outstanding issues.
- Conducts
self study (reading, research and practice) to improve and maintain
technical proficiency in company's product lines.
- Able
to install low voltage cable from prints without supervision.
- Able
to download databases to controllers, monitor system points, and commission
RTUs and lighting controllers.
- Able
to dial in to jobsites and troubleshoot from remote location.
- Assist
with job layouts, bid proposals, O&Ms and submittals.
- Able
to perform job functions with minimal supervision.
- Able
to provide required paperwork for DDC system closeout.
- Able
to communicate effectively with the onsite personnel regarding system layout
and functionality.
- Able
to provide customer training on the field hardware and layout.
System
Technician – Level 2, Job Description:
Highly proficient at
performing all the work of a System
Technician – Level 1 plus the following;
- Able
to program, commission and terminate most C&C DDC systems without
supervision.
- Able
to perform retrofits and upgrades to C&C DDC systems.
- Maintains
a good working knowledge of computers.
- Able
to provide customer training on the installed systems.
- Able
to understand HVAC systems and Lighting Controls with only minimal
supervision.
- Able
to read and understand project estimates and ensure that all work is done to
the customer’s satisfaction within budget guidelines.
- Able
to understand and develop technical solutions to highly complex field
problems with HVAC and lighting controls.
- Able
to run multiple work crews without any supervision.
QUALIFICATIONS
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
EDUCATION
AND/OR EXPERIENCE
System
Technician Level I
- Minimum
education level of High School diploma or GED. Two-year Associates Degree or
military experience preferred.
- Four
years of experience in the controls trade as a System Technician. .
System
Technician Level II
Education and/or experience
of a System Technician Level I plus the following:
- Two
additional years of experience in the controls trade as a System Technician.
- Experience
managing jobs to a budget.
- Experience
managing personnel.
- Experience
as an administrator on Microsoft Sharepoint.
- Experience
with AutoCAD; able to modify exiting drawings.
- Experience
with Auto Desk Design Review.
LANGUAGE
SKILLS
Ability to
read, analyze, and interpret construction related plans.
Ability to effectively communicate verbally and in writing with clients
and other contractors, all levels of internal organization, and the general
public.
COMPUTATIONAL
/ MATHEMATICAL SKILLS
Ability to utilize
Microsoft Office (Excel, Access, Word, Outlook).
REASONING
ABILITY
Ability to anticipate and
solve practical problems, and deal with a variety of variables in situations
where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form. Must be able
to reason interpersonally with internal and external customers to achieve a
friendly on time and orderly job performance. Must know when to seek assistance
from other functional areas within the organization and/or higher ups.
CERTIFICATES,
LICENSES, REGISTRATIONS
Must have a current
driver's license.
OTHER
QUALIFICATIONS
- Formal or informal knowledge of
electricity and HVAC and the
ability to read and understand Electrical and Mechanical plans.
- Familiarity with any major,
modern, control product; particular experience with Novar, Trend, Bacnet, LON or
Modbus based systems would be a distinct plus.
- Able to track, work on, and follow
through on multiple concurrent tasks in order to achieve proper closure and to
meet deadlines.
- Proactive time-management skills
in order to establish and maintain cooperative, effective working relationships
with customers, contractors and co-workers.
- Must have computer software
skills, specifically in Excel (creating and entering data onto spreadsheets),
Word (correspondence and reporting), Outlook (all email related functions), and
Access or similar program.
PHYSICAL
DEMANDS
The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job,
the employee is frequently required to stand, sit or walk for prolonged periods
of time. Also required to talk or hear utilizing the telephone or in person.
The employee is often required to type on a computer; to use hands to
finger, handle, or feel; to reach with hands and arms. Frequently required to
climb stairs, ladders or scale ditches on construction sites.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception, and ability
to adjust focus.
WORK
ENVIRONMENT
The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties
of this job, the employee is exposed to normal office conditions and is
occasionally exposed to high, precarious places; fumes or airborne particles;
toxic or caustic chemicals; and outside weather conditions when at construction
sites. The noise level in the work
environment is typically construction sites, which may result in exposure to
moderate to loud conditions. Some site visits are considered hard hat areas and
require heightened safety awareness. Frequent
extended travel using cars, and planes may be required.
COMPANY
CREED
We are
a small and energetic group, fully committed to working in an exciting &
rewarding environment of mutual respect and outstanding performance, achieved
through proactive partnering with both internal and external team members.
|
